If you own a PPS M2 pistol that falls between any of these serial number ranges, the company recommends you don’t load or fire your pistol and contact them immediately to have your pistol upgraded free of charge.
Follow these steps if you have an affected pistol:
Step 1: Contact Walther at www.WaltherArms.com/Recall and complete the online form. Alternatively, you can contact them by email at ppsrecall@WaltherArms.com, by phone at 1-866-503-3389 (Monday through Friday, from 8:00 am to 5:00 pm Central time), or by mail at Walther Arms, Inc., 7700 Chad Colley Boulevard, Fort Smith, AR 72916. Please make sure to include the serial number of your PPS M2 pistol, which is located on the right side of the pistol.
Step 2: After you contact Walther and they confirm that your pistol is subject to this recall, they will email or mail you a prepaid overnight shipping label with instructions so that you can return your unloaded pistol to them, free of charge. If you completed the online form at www.WaltherArms.com/Recall, you can print the prepaid overnight shipping label with instructions directly from the website.
Step 3: Walther will upgrade your PPS M2 pistol and return it to you overnight free of charge. Walther says they will make every effort to complete the upgrade of your pistol and return it to you as soon as possible.
Once the recall has been completed, “upgraded” PPS M2 pistols will have a dot milled into the back side of the magazine opening, indicated the issue with the safety has been resolved.